Last Updated: 24 Mar 2025
At Trendywoo.com, we value customer satisfaction and strive to provide high-quality products. If you are not completely satisfied with your purchase, we’re here to help with our refund and return policy.
1. Eligibility for Refunds & Returns
- You may request a return or refund within 15 days of receiving your order.
- The item must be unused, unworn, and in the same condition as received, with original packaging and tags attached.
- Certain products, such as personalized items, perishable goods and intimate apparel are non-refundable.
- Sale and clearance items are final sale and cannot be returned.
2. How to Request a Return or Refund
- Contact our support team at support@trendywoo.com with your order number and reason for return.
- We will provide you with a return authorization and instructions for shipping the item back.
- Once we receive and inspect your return, we will notify you about the approval or rejection of your refund.
3. Refund Processing
- If approved, your refund will be processed within 5-7 business days to your original payment method.
- Shipping costs are non-refundable and return shipping is the customer’s responsibility unless the item is defective or incorrect.
- If you haven’t received a refund after the processing period, please check with your bank or payment provider.
4. Exchanges
- If you need to exchange an item for a different size or color, please initiate a return and place a new order for the desired item.
- Exchanges are subject to product availability.
5. Damaged or Incorrect Items
- If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery for a replacement or refund.
- Please provide clear photos of the product and packaging to help us resolve the issue.
6. Cancellations
- Orders can be canceled within 24 hours of placement for a full refund.
- Once an order is processed and shipped, it cannot be canceled.
7. Contact Us
If you have any questions about our refund policy, reach out to us at support@trendywoo.com.
Thank you for shopping with Trendywoo.com!